Refund policy

Is it possible for me to return my order?

We unfortunately cannot accept returns for any unwanted personalised items.

The details on my order are inaccurate when it arrived

If an error occurred on our end and the order arrived incorrect, we will replace it. Kindly get in touch with us if you need more help.

My order went to my address instead of the recipients address

If an error occurred on our end and the order arrived incorrect, we will replace it. Kindly get in touch with us if you need more help.

My order arrived damaged.

Kindly get in touch with us if you need extra assistance.

As with the nature of personalised products and freshly baked goods, CardandCake.co.uk will not refund or re-send out a replacement if you have made an error when ordering and/or have entered incorrect details once an order has been dispatched.

We take no responsibility if you misspell the personalisation, delivery address, or any other order details on your order. As this is a personalised product, returns/refunds/replacements will not be accepted once dispatched unless there is an error caused by CardandCake.co.uk